Terms & Conditions

Cancellation Policy:

Direct Debit cancellations must be emailed before the 12th of every month. Any requests after that date will be processed the following month. If you wish to cancel your subscription, please get in touch with us at sophie@tumblebugs.co.uk so we can process your cancellation.

Refund Policy

Unfortunately, refunds can not be given for any sessions missed due to holiday, illness, injury or retrospectively for sessions missed before notice of the decision to leave is notified.  We hope you understand that in such cases, we are obliged to pay out the staff and establishment costs of that session, and there is no opportunity to offer the missed sessions to another child.

If you have made more than one booking per child on our booking system and are requesting to cancel your bookings you must inform the club of all bookings that require cancellations. Refunds will not be given for cancellations when we haven’t been notified of all bookings. 

Returns: If you have purchased clothes or other club items from the shop we will be able to refund them if they are new or unused. If you wish to return an item, please ensure it is unused and unworn. Personalised items such as clothing or certificates can not be returned.