Terms & Conditions

Direct Debit Cancellation, Amendment & Refund Policy

Direct Debit Mandate & Payment Obligation

By setting up a Direct Debit with Tumble Bugs Gymnastics, you authorise us to collect monthly fees in accordance with your active subscription. Payments will continue to be taken until valid written notice is received and processed in line with the policy below.

Submitting a cancellation request does not automatically stop a Direct Debit unless it is received within the required notice period and confirmed by the club.

Cancellation of Direct Debit Subscription

All cancellation requests must be submitted in writing by email no later than the 12th of the month to take effect for the following month.

Cancellations received on or before the 12th will take effect at the end of the current month.

Cancellations received after the 12th will take effect at the end of the following month, and full fees for the upcoming month remain payable.

This payment obligation applies regardless of attendance, non-attendance, illness, injury, holidays, or decision not to return.

Cancellation requests must be emailed to:

sophie@tumblebugs.co.uk

Reducing Hours / Subscription Amendments

Requests to reduce class hours or amend a subscription must also be submitted in writing by email no later than the 12th of the month.

Any requests received after the 12th will be processed from the following month, and the original Direct Debit amount will remain payable for the upcoming month.

Once the 12th has passed, your child has been included in staffing numbers, coach allocation, and venue capacity for the following month.

Stopping a Direct Debit via the Bank

If a Direct Debit is cancelled directly with your bank without following the above notice requirements, any outstanding fees remain payable and will be invoiced.

Stopping a Direct Debit with the bank does not cancel your contract or payment obligations with Tumble Bugs Gymnastics.

Failure to settle outstanding fees may result in:

Invoices being issued

Suspension of future bookings

Recovery action where appropriate

Refund Policy

In line with Direct Debit and booking terms, refunds will not be issued for:

Missed sessions due to illness, injury, holidays, or personal circumstances

Non-attendance during a paid cancellation or notice period

Sessions missed prior to formal written notice being received

Partial months or unused sessions

If multiple bookings exist for one child, it is the parent/guardian’s responsibility to notify the club of all bookings requiring cancellation or amendment. Refunds will not be issued for bookings that remain active due to incomplete notification.

Direct Debit Guarantee (Clarification)

The Direct Debit Guarantee protects customers against incorrect or unauthorised payments.

It does not apply to payments taken correctly in line with agreed terms, notice periods, and active subscriptions.

Acceptance of Terms

By enrolling via ClassForKids and setting up a Direct Debit, you confirm that you have read, understood, and agreed to this Direct Debit Cancellation, Amendment & Refund Policy in full.